About Us

Carters Domestic Appliances have seven fully independent outlets spread throughout Sussex. We are proud to serve our customers as the friendly face of appliance retailing. Our store in Haywards Heath is located on South Road, one of the busiest trading areas in the town. This particular outlet specialises in home appliances, small domestic appliances and high quality audio-visual equipment.

Like all of our stores, the Haywards Heath branch has an exciting range of displays that showcase our popular product lines, including our top-of-the-range appliances from Miele. Carters also display cookers, stoves, splashbacks and hoods from prestigious manufacturers such as Rangemaster, Mercury and Falcon.

We operate as part of the Euronics Buying Group, a collective of independent retailers who use bulk purchasing power to secure the best buy-in prices on fridges, freezers, cookers, washing machines, dryers, dishwashers and all other branded domestic appliances. Our outlet in Haywards Heath can supply and deliver products from AEG, Beko, Bosch, Blomberg, Hotpoint, Indesit, Neff, Panasonic, Siemens and Zanussi.

The Multiple Award-Winning Retailers

Carters is a multiple award-winning company with a long list of achievements spanning the past six years. We’re proud to be one of the UK’s leading independent retailers. Our commitment to excellence, service, advice and support has earned us prestigious awards from renowned marketplace organisations including the Electrical Retail Times (ERT), Innovative Electrical Retailing (IER) and Euronics.

  • Best White Goods Store (IER 2014)
  • Best White Goods Store (ERT 2013)
  • Best White Goods Store (ERT 2012)
  • Best White Goods Store (IER 2012)
  • Best Euronics Store (2010)
  • Best White Goods Store (ERT 2009)
  • Best White Goods Store (ERT 2008)

Complete Customer Benefits from Carters

Our outlet In Haywards Heath offers all of the service benefits that have made Carters such a trusted and respected name throughout the Sussex area. We never forget that our customers are the foundation of our success. To ensure we achieve our ultimate goal of 100% customer satisfaction, all of the following features comes as a standard part of our impressive service range:

Free Delivery: We have our own vehicle fleet and provide free delivery within a large radius of Haywards Heath on single or batch purchases totalling £150 or more. All BN and RH postcodes are covered. We also offer affordable mainland UK deliveries by arrangement.

Warehouse Facilities: All seven of our outlets are fed by a massive 37,000 square foot warehouse located in Storrington. Our warehouse holds a huge stock range to ensure customers in Haywards Heath have their new appliances delivered without delay. Upon delivery, we can connect most non-gas appliances without charge.

Secure Payment: Customers who choose to pay by card, either online or at our store in Haywards Heath, can do so with confidence. We use Barclays Online Merchant Services to process card payments so your personal and card details are always kept safe and secure.

The ‘Keen Prices’ Promise: If you find the same appliance at a cheaper price in a competing outlet on the day of sale, we promise to match it with our ‘Keen Prices’ promise. The appliance must be in stock with our competitor and available through our own company. Carters always use keen mark-up rates on our own buy-in prices.

Installation Services: Carters provide a complete installation service where all requirements are met by our trained personnel. The new appliance is delivered, the old appliance is removed for a small charge and many non-gas appliances can be connected for FREE. Our installers cover a large radius of Haywards Heath.

Aftersales Services: We continue to serve our customers long after the initial sale by providing unlimited help and advice on how to get the most from your new appliance purchase. Carters have a dedicated hotline for customers who need assistance.

Servicing and Repairs: Carters employ skilled engineers to service, repair and maintain appliances once the manufacturer warranty expires. To arrange a visit from one of our engineers, please call Chris on (01273) 738881. We provide maintenance services throughout Haywards Heath and all surrounding locations in Sussex.

Trading Partners: We are proud members of the Euronics Buying Group, RETRA, ERT, Sussex Enterprise and the Federation of Small Businesses (FSB). Carters are proud to be associated with these leading governing bodies and marketplace organisations.

Extended Warranties: Extend your manufacturer warranty for 3 or 5 years with insurance-backed packages from RETRA. Extended warranties are available to purchase at the time of the original sale at competitive prices.

Appliance Sales


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